With our Support System TICKET you have all your projects and support request “under control”. At all our hours you have information about your projects, job performance and costs available at a glance.

Facts and highlights

• Web-based solution (access is everywhere possible)
• Project management with sub projects and categorizing
• Performance analysis per employee and project
• Graphical analysis
• Categorization and classification
• High performance, fast and efficient search functions
• User management
• Ticket system for the improvement of the support process

Advantages

• Simple input of your work details
• Fast overview of all data
• Analysis of the projects
• Interface to other systems

Fields of application

TICKET is usable for the following task:

• Project management
• Recording work hours
• Support requests
• Knowledge base

Functions

• Project management
  • Projects
  • Subproject
  • Gathering of project hours
  • Extensive search functions
  • Graphical analysis
• Master data
  • Customers
  • Products
  • Product versions
  • Industries
  • Activities
  • Categories
• User management
  • Users (internal, external)
  • Employees
  • Contacts
  • User authorization
• Ticketsystem
  • Creating support tickets
  • Editing, Tracking and Responding
  • Status information via email
• Knowledge base
  • Create articles
  • Searching
  • Rating

Technial implementation

Because of the open structure of TICKET it is possible to implement additonal features without any problems, like:

• Web application via ASP. NET
• Data base (SQL Server)

Additional offers

• Webhosting
• Programming of addons
• Intergration in existing systems